Contact Us

We take great care to ensure that our flowers & gifts leave us in peak condition and to help them stay that way, all bouquets arrive securely boxed complete with flower care instructions and flower food.

If you are in any way disappointed with our flowers or service contact us as soon as possible.
You can contact us using the form below or alternatively you can can also call us on: 0116 319 4830 or email us at
Finally you can also write to us at:

The Flower Rooms
Gilroes, Groby Road,
LE3 9QG.

Our customer service phone line is personally operated between 9:30 am and 4 pm GMT/BST Monday to Friday and 9:30 am to 12:30 pm on Saturday.

We aim to respond to customer service matters within one working day and resolve all complaints within three working days.
If you have any cause for complaint this must be received within 14 days after the dispatch of your item.
For any complaints regarding Royal Mail first class delivery please note that we cannot guarantee an exact delivery date.
Calls may be monitored for training purposes to ensure we maintain our high level of service.

Bespoke Wedding Quote

Discover the perfect flowers for your picture-perfect wedding. Hand-crafted arrangements to make the entire day yours, from romantic bouquets and buttonholes to arrangements and displays. With expert florists to personalise your flowers to suit any theme, venue and budget. Book your appointment now or receive a quote online by contacting us direct on 0116 319 4830 or

Funeral Tributes

At such a difficult time, we would like to support you in choosing your floral tribute and helping you with any questions you may have. Sometimes talking can be too difficult at this current time so we can send you details by email including our FAQ to help ease this tragic process. Contact us direct on 0116 319 4830 or

Write Us
Jot us a note and we’ll get back to you as quickly as possible.